Refund policy
What is your return policy?
We want you to be confident in your purchase. If you're not completely satisfied, you may request a return within 30 days of delivery, provided the item is unused, unworn, in its original packaging, and in resalable condition.
How do I start a return?
To initiate a return, please contact our customer support team at info@bcathletic.com with your order number and the reason for your return. You’ll also need the receipt or proof of purchase. Once your request is reviewed and approved, we'll provide instructions along with a prepaid return shipping label, if applicable. All returned merchandise is inspected upon receipt before a refund is approved. Items sent back to us without first requesting a return will not be accepted.
Can I exchange my item?
If you need a different size, please contact us before placing a new order. We'll be happy to help determine the best exchange option based on available inventory.
Are return shipping costs covered?
If the return is due to a product defect or an error on our part, we'll provide a prepaid return shipping label at no cost.
For approved returns that are not the result of our error, return shipping costs may be deducted from your refund or handled according to our current return policy.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within 7-10 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.
What items are not eligible for return?
For hygiene and quality assurance reasons, items that have been worn, damaged, altered, or returned without their original packaging may not qualify for a refund.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery and include photos of the product and packaging. We'll work quickly to resolve the issue.
Once again, please feel free to contact us at info@bcathletic.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bcathletic.com