We believe the experience should feel as considered as the product itself. Have a question? You’re in the right place. We’ve outlined key details to help guide your experience, from product information to shipping and returns. If anything remains unclear, we’re here to assist.
ORDERS & PRODUCTS
HOW DO I KNOW WHAT SIZE TO ORDER?
Our shoes are designed to fit true to size. We recommend ordering your usual size. If you’re between sizes or prefer a more relaxed fit, consider sizing up. A size guide is available on each product page for additional reference.
ARE YOUR PRODUCTS UNISEX?
Yes. Our footwear and accessories are designed to be worn by anyone. We focus on versatile sizing and styling that works across a wide range of preferences.
WILL YOU BE RELEASING MORE STYLES OR COLORS?
We are focused on refining our core designs before expanding. Future releases and color variations may be introduced in limited drops. Stay connected with us for updates.
ARE YOUR PRODUCTS LIMITED EDITION?
Some of our releases may be produced in limited quantities. Once a style or size sells out, restocks are not always guaranteed. Please stay as part of our email list for updates.
SHIPPING & DELIVERY
WHERE DO YOU SHIP?
We currently ship within the United States, with plans to expand internationally in the future.
HOW LONG DOES SHIPPING TAKE?
Orders are typically processed within 2–3 business days. Standard shipping usually takes 3–7 business days once your order has been shipped.
HOW CAN I TRACK MY ORDER?
Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery
DO YOU OFFER EXPEDITED SHIPPING?
Expedited shipping options may be available at checkout depending on your location.
DO YOU OFFER EXCHANGES?
If you need a different size, we recommend initiating a return and placing a new order to ensure availability.
ARE RETUNR SHIPPING COSTS COVERED?
Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, as well as select digital payment options available at checkout.
IS MY PAYMENT METHOD SECURE?
Yes. All transactions are processed through secure, encrypted payment systems to ensure your information is protected.
PRODUCT CARE
HOW SHOULD I CARE FOR MY SHOES?
We recommend spot cleaning with a soft cloth and mild detergent. Avoid machine washing to preserve the structure and materials.
HOW DO I CARE FOR MY CAP?
To maintain its shape and quality, we recommend hand cleaning only. Avoid machine washing or drying.
WHOLESALE AND PARTNERSHIPS
DO YOU OFFER WHOLESALE OR STOCKISTS OPPORTUNITIES?
Yes. We are open to working with select retail partners who align with our brand. For wholesale inquiries, please contact us directly with details about your business.
CONTACT & SUPPORT
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach us through our CONTACT page or by emailing us directly. We aim to respond within 1–2 business days.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
Please contact us as soon as possible with your order number and photos of the item. We’ll work quickly to resolve the issue.